What we think about online casino Slots Palace

Slots Palace was only launched in 2020, and in our opinion is striding towards being one of the most successful casinos on the Canadian market. 

We believe so because we honestly can’t remember the last time we played at a casino which offered so many diverse options for games and promotions. 

Players are really set up for a fun and enticing gaming experience here! 

Despite this, a major letdown was the customer support service here which dampened our mood for us while we played. We discuss that in more detail further on in the review. 

For now, let’s get into the promotions available at this casino. 

Bonuses and Promotions at Slot Palace

We were quite impressed with the variety of offers created by this casino. 

When we visited, Slots Palace was offering eight casino bonuses and seven sportsbook promotions! 

In this review we are going to discuss many options from this selection in detail, aiming to give you a clear idea of how your gaming experience at this casino can be boosted! 

Let’s start with the deals which are on for casino players. 

Casino Offers

What awaits casino players at Slots Palace is a choice of promotions, tournaments and weekly bonuses which are sure to make your time at the casino more interesting and fruitful. 

You’ll certainly never be bored here. Keep an eye out on the promotions to catch any new seasonal promotions and competitions, or new additions to the menu! 

The options are often updated, so there will always be something new for you to try out as a member of Slots Palace. 

Welcome Bonus Packages 

Slots Palace gives players the option to select one out of two welcome parcels, one tailored for fiat currency users and another for those who prefer crypto. 

Each new member is entitled to only one of these welcome bonuses. 

• Welcome Package 

Make a deposit of at least $30 into your account to get the possibility for a 100% match-up of up to $1,500!

The package can actually be split over your first three deposits at the casino as follows: 

• First deposit: 100% match-up of up to $750 

• Second deposit: 75% match-up of up to $450 

• Third deposit: 50% match-up of up to $300 

The wagering requirements applicable to this bonus are 35x and note that players using the payment methods Neteller or Skrill can not claim this deal. 

• Crypto Welcome Offer

This offer can be spread over your first four deposits at the casino when making a deposit of at least $30 or 1mBTC. 

Here’s how it works:

• First deposit: 50% match-up of up to 50 mBTC ($1,500)

• Second deposit: 100% match-up of up to 12.5 mBTC ($375) 

• Third deposit: 100% match-up of up to 12.5 mBTC ($375)

• Fourth deposit: 25% match-up of up to 25 mBTC ($750) 

Apart from this, you will also get 100 free spins!

This online casino also has a Bonus Crab feature that allows you to win special prizes from the casino’s online claw machine. 

If you like the idea of these bonus crabs, we would also recommend you visit Neon54. This casino has designed various bonus offers which include a bonus crab!

This bonus is subject to a 35x wager, and the bonus spins have a wagering requirement of 40x. 

Weekly Bonuses 

Three ongoing bonuses were available when we visited the casino. Each player will be entitled to claim them once per week. 

• Weekly Cashback 

Made some losses at the casino? 

Well, Slots Palace has got you covered with this cashback deal which is active all week long and could return 15% of up to $4,500 back! 

This bonus is only available for players who have reached at least level three of the VIP program at this casino. Players in level 3 will get 5% cashback, for level four it increases to 10% and for level 5, a whopping 15%! 

• Live Cashback

All week long, an opportunity to get cashback is possible for losses made during live games too!

The live cashback promo goes up to 25% of the maximum amount of $300. All casino players are entitled to this deal. 

The cashback you receive needs to be wagered 1 time before being withdrawn. 

• Sunday Spins 

Every Sunday you’re entitled to up to 100 free spins when you wager $1,200 at the casino. 

The amount of spins you get depends on the amount of money you wager: 

• Wager $150 and get 20 free spins

• For $450 get 30 free spins 

• Get 50 free spins when wagering $600

You can find your free spins in the my bonuses section in your account and they are only valid for 24 hours after being activated. Any winnings you make using these spins are subject to a 40x wager. 

Sports Bonuses 

The casino offers an extensive selection of sports betting options and has coordinated a series of sports-related bonuses which can boost bets, earn players cash back and even give refunds for bets! 

We really liked the selection available, which in our opinion is on par with those available at casinos like Powerplay, which has perfected its sportsbook and related offers, or even LeoVegas one of the best online casinos and sportsbooks globally.

The Sports First Deposit Bonus 

If you’re joining the casino to participate in sports betting, you might be interested in claiming this welcome package which grants a match-up of 100% of up to $150. 

Make a deposit of at least $30 to use this bonus. If you’re using Neteller or Skrill to make your deposits, you’re unfortunately ineligible for this offer. 

The reward from your bonus is sent once the bet rollover is completed and your bets are settled. Winnings made from this bonus are subject to a 6x wager. 

Weekly Bonuses

• Weekly Reload Bonus 

Your first deposit of the week could earn you a 50% match-up of up to $750! 

Make a deposit of at least $30 to be eligible, and remember to get in touch with customer support to activate the bonus. 

You will receive your reward once you’ve settled your bet and completed the rollover requirements. 

• Cashback Bonus

It is possible to earn up to 10% of your losses back when betting at Slots Palace. The maximum amount which can be returned to the player for this bonus is $750. 

The bonus runs all week long and the cashback is issued to players’ accounts on Mondays, normally. For this bonus too, remember you need to claim your cashback by getting in touch with an agent through live chat. 

Cashback must be wagered 3x before the withdrawal. 

• Acca Boost

Boost your bets by 10% when using this promotion at the casino’s sportsbook. If you win your bet, the 10% boost will be applied to your reward. The potential of this bonus is $150,000! 

To be eligible for the bonus, place bets on at least three events at the sports betting centre.

• Horse Racing Reload

Get a 50% cashback of up to $75 for any losses made when betting on horse races at Slots Palace! 

The minimum amount you need to deposit to claim this reload bonus is $30 and only bets of odds 3.00 or more are considered. 

• Bore Draw Stakeback 100% Refund

Pick any event to bet on in the casino’s sportsbook. Be sure it is one which qualifies for this bonus. This will be indicated on the event. 

If your bets were a failure you will be fully refunded! 

• 2 Goals Ahead Early Payout 

A selection of markets in the sportsbook section qualify for this bonus, so to claim it you must bet on one of them. 

You should aim to bet on a team which can score at least two goals throughout the game. Once this happens, you will instantly receive your payout! No need to wait till the end of the game. 

Become a VIP at the Slots Palace 

Being a VIP at this casino certainly comes with many benefits which will make your experience much more interesting. 

The higher you level up, the more perks you unlock, such as being eligible for cashback on your losses as from level three. 

Some other privileges VIPs enjoy at Slots Palace are:

• The possibility to claim unique VIP promotions which are not available for regular members

• A personal manager who is dedicated to you as a member of the casino and will give special attention to your queries and manage your account 

• Withdrawal limits and cashback rates increase each time you level up 

The Art Collection 

No palace would be complete without an extensive collection of original artwork, and this is the same at Slots Palace. 

Head over to the Art Collection section of the website to discover what tasks you need to complete to uncover artefacts in your gallery and earn diamonds. 

Examples of the achievements you need to complete are:

• Playing on mobile 

• Play Live casino

• Make 500 spins

• Make a deposit of $1,500

Essentially, you receive diamonds when hitting certain milestones in your gambling journey on this platform. 

You can use your diamonds in the bonus boutique section. 

The Bonus Boutique

Use the diamonds you’ve collected throughout your activity at the casino to buy special bonuses which will improve your gameplay. 

You could use your diamonds in various ways such as:

• Exchanging them for bonus money

• Buying free spins for specific slots

• Getting free bets to use in the sportsbook 

Tournaments 

Slots Palace has an active tournaments section which offers competition targeting all sections of the casino: casino, live casino and sports book. 

These tournaments are often updated and changed. 

When we were visiting various tournaments were active, tailored for slot players and live casino fans. Here are a few examples:

• Slot of the Week

This competition runs till the 5th of March and the winner could get up to 250 diamonds to spend at the casino’s bonus boutique! 

All you have to do to participate is spin in the slot of the week and try to land the highest spot on the leaderboard. 

• The Wild West Showdown

This slot game competition comes with the grand prize of $1,875 for the player in the first place!

To try your luck, take a chance playing the following slots at the casino:

• Ed’ Gun

• Spinanga

• Slot Crab

• Wild Piranha 

• It’s Shark Time 

These are exclusive games by ELA Games. The higher up to place on the leaderboard, the bigger your prize! 

• Live Casino

Win up to 250 diamonds which you can use on whatever gift you please at the bonus buy shop at Slots Palace! 

Any activity in the live casino will be considered for your progression in this game and your place on the leaderboard determines how big your prize your is. Of course, the more you play, the better your chances are! 

The Game Library and Providers at this Casino 

Boasting a catalogue of over 3,000 games, it’s difficult not to find something that interests you at Slots Palace. 

Of course, a casino with a name like Slots Palace places its major focus is on providing thousands of slot options. However, this does not mean that the management neglects the live casino and sports betting sections. 

The casino is equipped with great options for all genres of games and the library is very easy to navigate, providing specific categories you can browse to find exactly what you’re looking for. 

Slots Palace started operations in 2020 and in this time, has successfully secured collaborations with 82 software developers. 

The choice of games here features some of the best games in the industry when it comes to entertainment, yield and graphic quality too! 

We will give more details about the providers at this casino later on. 

Let’s Take a Look at the Game Catalogue

Endless categories of games are at hand at this casino:

• Slots

• Jackpots

• Table games

• Live games

• Sports betting 

We also did spot a few miscellaneous games in the mix such as Plinko, making this menu one of the most diverse we’ve ever browsed. 

Free Slots 

Many of the slots at this casino a modern games, recently released by contemporary, upcoming game producers such as ELA Games, Iron Dog and GameArt. 

Of course, titles which have become fan favourites by bigger providers like Pragmatic and Microgaming are also included on  Slots Palace’s menu. 

A few games are Slots Palace exclusives, which means they are only playable at this casino. These games are made for the casino in collaboration with very capable providers. 

We tried a few games out and have compiled a list of recommendations which you think you must try when visiting this online gambling platform. 

• Horror Hotel by Relax Gaming 

• The Vilk and Little Red by ELA Games, a Slots Palace Exclusive

• Vikings go Bezerk Reloaded by Yggdrasil

• Starlight Princess by Pragmatic Play

• The Bowery Boys by Hacksaw Gaming 

All of these games are playable in Canada! 

The only thing we were sad to discover is that this casino does not offer the option to try out games in demo mode. The only way you can discover the game is by playing with real money. 

Table Games 

A wide variety of table games is accessible at this casino, making it one of the largest choices of classic table games we have come across online. 

The menu brings up all traditional table game options at Slots Palace, including single-player, multiplayer and live games. 

A few titles we tried out that you can access from Canada are the following: 

• High Hand Hold’em Poker by OneTouch 

• Vegas Single Deck Blackjack Gold Series by Microgaming 

• American Roulette by Switch Studios

• Baccarat by Netent 

• Wheel of Fire Single Player by Quik 

We enjoyed the modern take on traditional casino games exhibited in a few of the titles we mentioned above. Enjoy familiar classics presented in contemporary graphics and new elements which make your gameplay more interesting. 

The Live Casino

A selection of great quality games by Evolution is featured in the live lobby at Slots Palace. 

Luckily, they are playable in Canada, which is unlike what we normally experience at other casinos. Usually, games by this provider are restricted in Canada due to strict regulations regarding the diffusion and operation of online casinos in the country. 

We’ve found out that should you be a big Evolution fan, you will be able to access these games at some casinos, such as this one and Neon54. 

Evolution is one of the major live casino game producers, known for always maintaining excellent quality throughout its productions. However, games by this developer are not the only ones available here. 

These would be our top recommendations: 

• Monopoly Big Baller by Evolution

• Roulette by Swintt Live

• Casino Hold’em by Evolution

• SuperBlocs by Quik

• Infinite Blackjack by Evolution

As you can see in the list above, a diversity of games is included in the live lobby, featuring some of the best games on the scene such as:

• Blackjack Games

• Roulette Games

• Live Game Shows

• Baccarat Games

• Poker Games

Progressive Jackpots 

Although no Mega Moolah games are playable here, we were more than satisfied with the options available. 

Firstly, various titles from Relax Gaming’s Dream Drop series are featured here! This is becoming one of the most enjoyable jackpot games for various reasons mainly the chances for big wins and the amazing graphic quality of the game. 

If you’re curious about how these progressive jackpots work, check out our new post!

Amongst the progressive slots here, there are also many options from Yggdrasil, one of our favourite providers for games with incredible visuals and great playability. 

So, all in all, we were very pleased with what we tried out here. 

These are our top picks for players in Canada:

• Ozwin’s Jackpots by Yggdrasil 

• Atlantean Gigarise by Yggdrasil

• Wild Chapo Dream Drop by Relax Gaming 

Discovering Who Slots Palace’s Providers Are

As we mentioned earlier, this game library is made up of options by 82 different software developers! 

It is no wonder that the casino manages to keep up such excellent quality. New releases from these providers are often added to the collection keeping it fresh and up-to-date. 

Some of the most notable names whose games we really enjoy are:

• Thunderkick

• Quickspin

• Yggdrasil

• Pragmatic Play

• Hacksaw Gaming

• Relax Gaming 

Playing For Free

Unfortunately, Slots Palace is one of those casinos that does not allow playing for free. 

When you have not yet deposited, you will be able to access your game, try to spin once by then receive a notification pointing out you have insufficient funds. Therefore you can’t really explore the game without real money in your balance. 

However, don’t fret! 

If you are interested in any slot at the casino and want to try it out before spending real money on it, check it out on our website, where you can play it for free! 

The Sportsbook

We’ve already discussed a few bonuses tailored towards sports betting fans at this casino, now allow us to share the variety of betting options which you can enjoy when playing here. 

There are tournaments created specifically for sports bettors too! You can find these in the tournaments section of the casino. 

Sports 

Place bets on all of your favourite sports here at Slots Palace, including:

• Baseball

• Boxing

• Football

• Esports

• MMA

The options seem endless, and placing your bets is so easy too! 

Click on the sport you’re interested in on the menu on the left and from the drop-down menu, select the country you’re betting on.  

When you click show events you will be shown all the game options on which you can place bets. Select your preference. 

Now place your bets. On the right of your screen, a bet receipt keeps note of all your choices. Hot the green place bet button to secure your bets. 

Results are normally posted right after the game ends. 

Live Betting

Live betting is not so different from the sports betting we described above. 

To place your bets, the process is completely identical. The only difference is that these bets concern games which are currently ongoing. In the sports betting centre, you can prepare bets for upcoming games too. 

In the live betting section, clicking on the game you’re interested in presents a live stream of the game which you can follow while playing! 

Horse Racing 

As the title implies, this section of the casino is dedicated to horse racing and betting. 

Don’t only bet on the winner of the race, but explore the option of betting on specific horses, riders and races among others. 

To make a bet, click on the race that interests you and then place bets on your favourite riders and horses. 

Virtuals

Virtual sports games are also an option to bet on here! 

Follow the games while they are streamed live and place your bets in accordance with the progression of the game. 

Many options are available such as:

• V-Premier League  

• Virtual NBA

• V-World Cup

How to Create an Account at Slots Palace

Click the purple register button at the top right of your page. 

Start off by selecting the bonus you’d like to use at this casino if any. You may also input any promo codes you want to use here. 

Next, type in your email address, create a unique username and password and provide your mobile phone number. 

At this point, you will also need to input a few personal details: 

• Full name 

• DOB

• Gender preference

• Country of residence and address

• Preferred currency

Head over to your inbox and you should find a welcome email from the casino. Try accessing your account through the play now to make sure your email has been confirmed.

Making Transactions from Canada at Slots Palace 

How exciting is it that so many new casinos are introducing the option to not only use crypto at the casino but also to buy it directly through the platform? 

If you’re interested in experimenting with crypto and do not yet own any coins, don’t hesitate because you can buy crypto at Slots Palace. 

Go to the button in the top right corner of your page which indicates your account balance. From the pop-up window, go to buy crypto. To start off, set up your MoonPay account. 

Remember that you can buy crypto through MoonPay, but you can not also use it to withdraw your winnings. To withdraw crypto, you will need a bank account at a crypto bank. 

Enter the amount you’d love to deposit and follow the prompts to finalize your purchase. To confirm the transaction has gone through, check your account balance, which should have instantly been topped up with your crypto balance. 

Make a Deposit 

Back in the pop-up triggered by clicking our account balance at the top of the page. This time we select the deposit option. 

Being a hybrid casino, Slots Palace offers multiple options to make deposits, both crypto methods and fiat options. 

Over 16 banking options are available to us in Canada!

The best ones in our opinion are:

• Interac

• Bitcoin

• Mastercard

• Litecoin 

Select your preferred method and input the amount you’d like deposited into your account. Hit deposit and follow the prompts to finish the process. 

Your account balance should be immediately topped up. 

Make a Withdrawal 

Once again, go to the button which indicates your account button and now, select the withdrawal option. 

There are fewer options to withdraw. We would always recommend trying to use the same payment method to deposit and withdraw, if possible. 

Select the method you prefer and type in how much you’d like to withdraw. Watch out for the withdrawal limits on your account. 

Follow the prompts to finalize the process. 

At this casino, you only need to verify your identity after making your withdrawal request. After the request is processed, an email from Finance at Slots Palace should reach you. Here you should provide any documents they request. 

If you’ve withdrawn using a crypto banking method, your withdrawal should be affected instantly. If you’re using fiat, you may need to wait up to six business days. 

The Customer Support Service 

We’re on the fence about the customer support service here. 

While the service was always instant, we have to admit we were not satisfied with the service. 

Unfortunately, in our experience, we often met agents who were not exactly sure what the answers to our questions were, even simple questions such as whether or not a mobile app for the casino is available. 

Of course, customer support does really depend on the agent assigned to your chat at that moment. However, our experience of it didn’t make us feel like we can really depend on the customer support service here.

The agents themselves were a bit stand-off-ish too. They always seemed to want to cut conversations short and the overall tone of the conversation was not comfortable and light. 

It was quite disappointing to have such a negative experience using the customer support service at this otherwise rather incredible casino. 

Can We Trust Slots Palace Casino? 

Like another casino we have recently reviewed, Neon54, this casino is also operated by Rabidi N.V. and licensed by the government of Curaçao. 

This does reassure us regarding the safety systems put in place on this platform. The governing entity ensures that Slots Palace:

• Only offers game options which are of good quality and proven fair towards the player

• Provides responsible gaming guidelines and support for gambling addiction 

• Keeps the platform secured and protected using modern technology

• Guarantees payouts to players upon request

You can find more information about the legitimacy of this casino and the way it operates in the FAQ and About Slots Palace section by scrolling towards the bottom of the page. 

The security systems employed at this casino are the very latest SSL encryption technology and firewalls. Rest assured that at Slots Palace, transactions are monitored for fraudulent activity and your data is always kept private. 

Slots Palace on Mobile 

It was quite disappointing that multiple customer support agents we came to with this question were unclear on the answer. 

This certainly diminished our trust in the agents at this casino.

In the end, from the research we conducted, it seems like no mobile app has been released for this casino. 

If you would like to play on mobile, you can use Google Chrome on your mobile devices. This is the best browser to game on. The SlotsPalace website will render perfectly and your experience should not at all be hindered by the fact that you’re playing on mobile. 

Finalizing Our Review of Slots Palace

This is a very well-rounded casino which offers a variety of game choices which is rather impressive. 

Everything from its curation of slots and live casino options and the sportsbook is amazing and we really enjoyed trying out different genres of games, as well as claiming the great bonuses available to boost our gameplay. 

Unfortunately, we were a bit disappointed with the customer support service here. Although our experience is personal and does not reflect how all agents respond to clients’ queries, we have to say that the service we received during our time here let us down. 

All in all, we do recommend this casino and look forward to checking out more new games and improvements on this platform!