What we think about online casino Ruby Fortune

Ruby Fortune is a casino many players in Canada know fairly well, especially if they're experienced players.

The casino has been around for a good 20 years, so we would have expected this casino to be at the top of its game with an extensive selection of games, competitive bonuses and offers and top-notch services.

Our expectations were not met, and unfortunately, we think that when compared to casinos like Casumo, Millionz or Mr Bit, to mention a few examples, this casino is not keeping up with the needs of current audiences.

Their choice of games is small but satisfactory. Ruby Fortune offers all genres of games and is connected with some of the most dependable game producers on the scene.

Let's start off with what bonuses it offers, then move on to an analysis of the game library at this casino and the rest of the services provided on the platform.

Enhance Your Gambling Experience at Ruby Fortune

You will be able to discover what promotions are available at this casino on the homepage.

A carousel banner at the top of the page promotes any new games at Ruby Fortune and the active promotions.

When you press the promotions tab on the top menu banner, you will be able to see what campaigns, competitions or offers are available to you specifically today.

The Welcome Bonus Package

Ruby Fortune's welcome bonus adds up to a 100% match-up of up to $750.

You will receive a notification informing your about this bonus in the messages tab on the top menu banner of the website's homepage.

You will be able to claim this bonus three times. It is only applicable on the first three deposits you make at the casino.

Make a deposit of at least $10 to get yourself started!

The bonus is subject to a 35x wager, which unfortunately is a relatively high wagering requirement, especially for a welcome bonus which is quite small.

Ruby Fortune's Daily Bonus Wheel

On the top menu banner of the casino's homepage, a tab called bonus wheel is your entrance to a world of special prizes and rewards you can win at this casino as a registered member!

Start off by making a deposit and then, feel free to try your luck by spinning the wheel. You could win a variety of prizes including free bonus money, free spins and VIP points which will boost your level in the casino's VIP program.

You can spin once daily.

The Loyalty Program

Ruby Fortune has an interesting system in place to reward loyal, regular players at the casino.

As soon as you start depositing money and playing at Ruby Fortune, you will start collecting points which will help you level up within the program.

Check out the Loyalty page regularly to discover which games at the casino will award you with more points than others when you play! Click on your username at the top right corner of the page and go to the Loyalty tab. Here, check out the Loyalty Specials section.

Only the last level of the program: Privé is by invitation.

The higher your level in the program, the more points you will collect from playing games at the casino. When you reach the 5,000 loyalty point mark, you will be able to redeem the points for unique VIP bonuses.

By playing at this casino, you can also benefit from a no-wager bonus.

A Fortune of Games at Ruby Fortune

This casino isn't known for having a very large selection of games.

The game library barely surpasses 500 game options however, while we were there we realised that Ruby Fortune is recently making many new additions to its catalogue.

In fact, we found the choices refreshing: a good mix of beloved classic games and a great selection of new releases from amazing producers!

Don't let this small game library discourage you: you will find many treasures stowed away among the options here.

The catalogue is conveniently split into sub-sections which will help you refine your search. Our favourite section was the For You section. Here you will be able to take a look at:

• New & Exclusive Games

• Popular Games

• Ruby Fortune's Greatest Hits

• Must Win Jackpots and Mini Jackpots

• Games by theme, for example, Love and Romance or Sports games

The casino also has a hot and cold section which will offer your a selection of games with the best RTP and playability.

Want to quickly find all your favourite games?

Click on the heart icon beside the search bar to browse through all your favourite games you've been spinning through the most!

Ruby Fortune's Selection of Slots

Hundreds of amazing slot games are available here at Ruby Fortune.

In this selection of games, we spotted some of our all-time favourite games which we can't get enough of:

• Arena of Gods Rise of Medusa by Rabcat Gambling

• 9 Masks of Fire by Gameburger Studios

• Agent Jane Blonde by Microgaming

We've tested these games out to make sure all of them are playable in Canada.

A new discovery we really liked is the game Big Mighty Bear by Ino Games. This provider operates under Games Global's wing, one of the oldest game providers in the industry.

What attracted us to this game at first is the quality of the graphics and interesting grid design.

In terms of features, here is what this game has in store:

• A Big Bear Feature could multiply your bet by 15,000x!

• Win free spins by activating the Scatter symbol

• Trigger multipliers when activating the Sweet Bonus

• Honey Respins will spin your grid again for better results

Jackpot Games

Some fantastic jackpot games are found in Ruby Fortune's game library!

Of course, we need to start by mentioning the members of the Mega Moolah progressive jackpot series by Microgaming.

This is one of the highest-paying jackpot games in history which reached its peak in 2018 with a payout that exceeded $21M!

A few of the options from this series you will find here at Ruby Fortune are:

• Atlantean Treasures Mega Moolah

• Starlite Fruits Mega Moolah

• The Witch's Moon Mega Moolah

There are also a few WowPot! games which are also by Microgaming and many other great options.

These are our Top 3 recommendations, all of which are accessible in Canada:

• Sisters of Oz WowPot! by Microgaming

• Assassin Moon Link and Win by Games Global

• Blazing Mammoth Epic Strike by Microgaming

Ruby Fortune's Live Casino

Only 74 games are available here however, we acknowledge the casino's effort to provide diverse options which include both live gameshows and traditional table games.

All of the games here are brought by OnAir Entertainment and Pragmatic Play Live. These are two of the best-known live casino game producers in the industry.

The latter especially is popular for the excellent quality in which these live games are streamed and applauded for professionally training game presenters who keep the game atmosphere light and entertaining.

Our favourite games from the ones available here are:

• Live Sweet Bonanza Candyland by Pragamtic Play Live

• 9 Pots of Gold Streamcoin by OnAir Entertainment

• Live Dragon Tiger by Pragmatic Play Live

Providers at Ruby Fortune

We can't expect the number of providers at this casino to be huge considering that its selection of games is so small in comparison to other casinos.

The game library here is curated by the casino creators in collaboration with only the best, most trustworthy game providers in the industry.

You will be able to play games brought by the likes of Pragmatic Play, Microgaming and Games Global, three of the biggest names in the industry. They have been supplying online gambling platforms with incredible games for decades.

However, you will also find a series of games brought by more recent producers who have been focusing on the aesthetic value of games too. These include Just for the Win Studios, Fortune Factory Studios and Gameburger Studios among others.

Making Transactions at Ruby Fortune Casino

Unfortunately, Ruby Fortune does not offer any crypto payment options yet.

This was quite disappointing to find out, considering this casino could be considered one of the founders of online gambling platforms, having been launched in 2003.

We are surprised that this casino is not maintaining a competitive element and keeping up with the trends being set by its much more recent counterparts, even when it comes to its mobile app, as we discuss further down.

A couple of mainstream fiat payment methods are available here such as Visa and Mastercard. When using these payment methods you can expect to wait up to six business days for your withdrawal to be processed.

Online banks are also an option here, with the best option for us in Canada being Interac. Processing times with these banks are normally quicker.

Making Deposits

To make a deposit, click on the bank tab on the top menu banner and make sure you're on the deposit section.

From here, choose your desired payment method and you may also claim any offers available to you.

Input the amount you would like to top up your account with. You will be redirected to your bank's website. Follow the prompts to finalize the deposit.

The money will be instantly deposited into your Ruby Fortune account.

Making Withdrawals

Before making your first withdrawal request, make sure you've verified your account. We explain what to do to complete this process in the Registration section below.

Start off once again in the bank tab from the menu on top. This time, select the withdraw option.

Type in how much money you'd like to withdraw from your account and confirm the payment method you would like to use.

Depending on which option you choose, you may need to verify your identity via an email link or code sent via email or SMS.

Follow the prompts to finalize your request.

How Reliable is Ruby Fortune Casino?

Ruby Fortune is fully licensed and regulated by the Kahnawake Gaming Commission.

Admittedly, we have not been to many casinos which are licensed by this gambling authority. According to our research, the Commission has been providing online casino licenses for almost two decades.

The casino also holds a license issued by the MGA - the Malta Gaming Authority, the most reliable and strictest online gambling authority. This certainly put our minds at rest.

Maintaining two licenses means that the casino is fully complying with the regulations set in place for the operation of online gambling platforms:

• providing responsible gaming guidelines

• keeping the website safe and protecting members' privacy

• offering fair games

• guaranteeing payouts when winning players request them

How is the website kept safe?

The casino employs a 128-bit SSL encryption system which monitors transactions and keeps the website safe from criminal activity as much as possible.

Ruby Fortune's Customer Support Service

We aren't quite satisfied with this casino's live customer support, to be honest.

First of all, it is so difficult to access.

Once you've logged into your account, you will see a support button on the top menu banner, but this does not redirect you to the live chat. This takes you to the casino's FAQ section.

We had to dig around the casino for quite a while to find a way to start a live chat.

We finally found a way when we accessed our account page and then went to the my documents section. Scroll all the way down and you will find a link 24/7 live chat. Click the link to start a chat.

Secondly, it seems like the customer support at Ruby Fortune does not only deal with clients from this casino specifically, as we were told by Angelina an agent who assisted us.

This makes it quite tedious and lengthy to get answers specific to your questions.

As a rule, remember to specify which casino you are signed up with and give details about your query to help the agent understand what it is you need to know.

The agents themselves were always very helpful and friendly. Answers were concise and for the most part, the agents were well-prepared to answer all our questions.

How Do I Create My Ruby Fortune Account?

At the top right corner of your page, you will see a pink check mark which says Create Account. Click here to start.

You will need to provide the following details to compile a profile for yourself at the casino:

• your country of residence and region

• a creative username

• a strong password

• your email address

• your mobile phone number

• your full name

• your DOB

• your gender preference

• your language

• your preferred currency

• your home address

At this point, you can on over to your account and complete the verification process which will be necessary before making your first withdrawal.

The most important documents to upload for the completion of this process are:

• a copy of your identity card, passport or driver's license

• a copy of a recent bank statement or utility bill as proof of address

Make sure the details on these documents match those you provided when creating your Ruby Fortune account.

Does Ruby Fortune Have a Mobile App?

Ruby Fortune does have a mobile app available for both iOS and Android.

However, we are a bit on the fence about it as, according to Alana T., a customer support agent we spoke to, some games are not available as the app has not been updated. These would be any new additions the casino makes to its library.

The customer support agent continued by informing us that for the near future, the app will not be updated meaning that not all of the games available on desktop devices are playable through the app.

This is quite disappointing and we can not understand why the casino does not regularly update the app, especially considering how many players now prefer playing on mobile.

Other than that, all other actions possible on dekstop are also possible through the app, including depositing and withdrawing money.

To Conclude our Ruby Fortune Review

Despite being one of the first casinos to show up in the online gambling scene in Canada, we don't think this casino is doing much to maintain its status.

It does have some very strong points, which unfortunately are brought down by overlooked details and weak points.

• The choice of games here is really strong despite being a small selection

• A mobile app is available but is not regularly updated, therefore does not offer everything that is available on the website

• Customer service is prompt but is not easily accessible on the website

• Bonuses and promotions are not as attractive as those at other casinos but the VIP program is interesting

We're left feeling torn about this casino.

To summarize what we have been saying about Ruby Fortune, we think this is an ideal destination for players who are still learning and experimenting with online gambling.