What we think about online casino Casimba

Flaunting a spectacular catalogue of close to 2,000 games, this casino is attempting to establish itself amongst bigger giants in the industry like LeoVegas. 

Evidently Casimba is aiming on knocking out the competition and being one of the casinos that is offering the most ideal gaming experience online. 

Casimba has drastically grown in popularity among Canadian online gamblers since its launch in 2017.

Its mother company: White Hat Gaming, is responsible for many other successful casinos online, giving us confidence that Casimba is a great, trustworthy casino… a really good online gambling option for us in Canada. 

One thing we do know about Casimba is that it puts its players first, reassuring us that it provides and offers nothing but the best games, competitive offers and top-notch service.

We’re starting off our review by discussing the game menu at Casimba and the amazing software developers who produced them. 

Which Software Providers are Featured at Casimba?

Casimba collaborates with 126 providers. This is probably one of the longest lists of providers we have seen available at any casino.

The list of collaborators is composed of some very well-known and established providers such as:

• NoLimit City

• Play'n Go

• Relax Gaming

• Big Time Gaming

We also spotted a few incredible up-and-coming producers. We would certainly recommend trying games by:

• Slingshot Games, managed by Microgaming

• Electric Elephant, operated by Relax Gaming

• Infinity Dragon Studios, operated by Microgaming

Our review wouldn’t be complete without an in-depth look at four stand-out providers featured at Casimba. 

Microgaming

A founder of online casino software development, Microgaming is responsible for the Mega Moolah progressive jackpot series, one of the highest-paying jackpot games in online casino history!

Casimba offers a variety of games by this producer, not only the progressive jackpot series.

In our opinion, some of the best slots in this library by Microgaming are:

• Game of Thrones 243 Ways

• Fortunium Online Slot

• ThunderStruck Mega Moolah
  

NoLimit City

With over a decade of experience, this provider is one of the top game producers currently active in the industry.

They have been wowing audiences with games of incredible quality in terms of graphics and also fun and entertainment factors, with key game features only available in NoLimit City games.

Our Top 3 games by this provider which are available at Casimba:

• Punk Rocker

• Tesla Jolt

• Book of Shadows

Hacksaw Gaming

An interesting, newer provider who is specializing in slots and scratch cards!

These games are simplistic and straightforward, and luckily a variety of both genres of their creations are available at Casimba!

Why don't you try out the following games?

• Frutz

• Scratch Bronze

• Miami Multiplier
  

Pragmatic Play

At Casimba, you are able to play both Pragmatic slots and live games produced by Pragmatic Play Live.

Pragmatic is one of the most competitive producers in the industry which also focuses on optimizing its games for mobile devices.

Some of our recommendations from Pragmatic:

• Down the Rails

• Mega Roulette

• Boom City

This provider’s slots are known to be built to benefit the player, maximizing as much as possible their chances of winning. Hence why these games are so popular in the community.

Casimba's Game Library

This casino offers a varied selection of over 2,000 games produced by excellent providers.

The game library interface is very well-structured and easy to navigate. Select your favourite genre, take a look at the most popular games at the casino or even filter your search by provider.

Don't know what to play?

No hassle! Simply select the option Play a Random Game from the filter menu on the right of the search bar!

Unfortunately, there are not many progressive slots available to us in Canada.

However, Casimba does offer multiple promotions which are all jackpot competitions for their players. Scroll further down if you want to learn more about them.

Sadly, not all games at Casimba are playable for fun. Demo mode is a great way to explore games prior to spending your real money on them - but this feature is not always available.

Casimba live casino

The live dealer option in the menu contains a selection of 21 live casino games available in Canada.

The majority of these choices were brought by Pragmatic Play Live, a very reliable provider both for slots and live games.

Streams by Pragmatic are extremely high-quality and incorporate fun social elements which help emulate the true atmosphere of a live casino.

Some of our favourites from this category were:

• Boom City by Pragmatic Play

• Roulette Platinum by Gamevy

• Andar Bahar by Pragmatic Play

• Game Shows Lobby by Pragmatic Play gives you the option to play six of Pragmatic's most popular gameshows

In terms of poker, the selection at Casimba is rather poor both in this section and in the table games menu.

We would have liked to see more live dealer game options such as Poker or Baccarat games, but unfortunately, these are not available to players in Canada at Casimba.

Casimba's Selection of Slot Games

Let's take a look at the overwhelming selection of slots available at this casino. Slot games make up the majority of Casimba's game catalogue.

This was an interesting library to browse. Not only are there a few exclusive Casimba slot options, but we were very happy to be introduced to many games we had never tried before.

Let's start with a few classics you are able to try out at Casimba, if you haven't already:

• Gronk's Gems by Relax Gaming

• Sweet Power Nudge by Pragmatic Play

• Gems of Serengeti by Pragmatic Play

Some games we enjoyed playing for the first time at this casino include:

• Rotten by Hacksaw Gaming: perfect if you're a horror fan

• Pizza!Pizza?Pizza! by Pragmatic Play: an innovative take on slots...how about having a delicious slice of pizza as your grid?

Casimba Branded Megaways by Iron Dog Studios: Casimba's very own exclusive slot

Although the jackpot section of Casimba's library did not load any games for us in Canada, we did spot a few progressive jackpots in the slots library.

You might be able to try:

• Dueling Joker Dream Drop by Relax Gaming

• Starlite Fruits Mega Moolah by Neon Valley Studios and Microgaming

• TNT Tumble Dream Drop by Relax Gaming

Casimba's Bonuses and Promotions

Casimba's Bonuses and Promotions

The most anticipated part of the review is here! A look into the bonuses and offers at Casimba which are almost too good to be true.

Prior to claiming a bonus, make sure to check the Terms and Conditions to learn all the important details about it such as expiration and wagering requirements. 

Welcome Bonus

Certainly one of our favorite welcome packages from what we've seen available at various casinos!

If you’re a new player at Casimba, there’s something for you to benefit from over your first three deposits at the casino.

• Deposit 1: A 200% match-up of up to $5,000 and 50 free spins

• Deposit 2: A match-up of 25% on the maximum value of $1,000 and another 50 free spins

• Deposit 3: Get 50% back on a deposit of up to $500 and 25 free spins

This bonus could win you up to $6,500!

Cash Giveaways at Casimba

These promos are normally temporary and are replaced when they expire

The Humungous $15,000 Giveaway!

A whopping $15,000 is up for grabs up until the 31st of October 2023.

To be able to be eligible for this promotion, you need to have verified your account after making your first deposit into your balance.

To formally become a participant in the giveaway get a Major Ticket by using 250 points. You collect points by playing and wagering your winnings.

The giveaway is divided into three segments:

• 1st February to 30th April

• 1st May to 31st July

• 1st August to 31 October

Each draw rewards the lucky winner with $15,000!

Weekly $500 Cash Giveaway

This promotion gives ten lucky members of the casino the possibility to win part of a $500 jackpot every week!

For this giveaway too, you need to collect points through your activity at the casino. You need 100 points to get a Mini Ticket which enrolls you in the promotion. You can get more than one Mini Ticket of course, as you can participate every week.

The winners are announced on Mondays, and if you're a lucky one, your prize is added to your balance!

Win a Roaring $50,000 in Cash!

This is an annual promotion and the winner is drawn once a year.

The lucky winner gets to cash out the entire $50,000 cash prize!

Earn your MegaTicket by collecting 500 points, and you can claim multiple mega tickets to improve your chances at this lottery!

The prize is deposited into the winner's account balance with no wagering required! 

Casimba's Loyalty Program

This casino does not only have an exclusive VIP Club but also a loyalty program for members who have not made it to the VIP Club yet.

To take advantage of the benefits of this program, collect points by being an active player at the casino. With these points, you can purchase special prizes and bonus credits for the games you play most often!

Casimba will reward you with 500 loyalty points simply for making your first deposit at the casino. This is over and above the incredible welcome bonus you are entitled to claim as a new member!

You can check how many points you have by accessing your profile. You can start using your points when you have collected a minimum of 1,000.

The Casimba VIP Club

Casimba has coordinated an invite-only, exclusive VIP Club for loyal players at the casino. The club grants members a number of fantastic benefits such as:

• special prizes

• the opportunity to participate in exclusive promotions

• cashback offers

• private competitions and events

There are four VIP levels you could reach. Every time you level up you unlock new benefits and surprises!

• Silver: You're a prioritized member of the casino and can play in VIP tournaments

• Gold: Get a Personal VIP Account manager and often special VIP bonuses

• Platinum: Unlock better cashback offers

• Elite: here's your chance to be an elite member of the casino by participating in special events and receiving cash credit

Being part of this exclusive club certainly makes members feel like the kings of the jungle!

Registering to Casimba in Canada

Registering takes just a few minutes.

Click on any sign up button on the casino's homepage, either through the bonus ad or at the top of your page.

You need to fill in the following three forms:

Start by providing your:

• full name

• gender

• DOB

• country of residence and your province

Then, add your email address, phone number and home address.

Finally, create a username and a strong password. Do not forget to select your preferred currency and confirm you are 18 years old and older.

This casino will not ask you to verify your account and identity at this stage. However, if you want to finalize this process too, here's how:

Access your account from the menu at the top right corner of the page. Go to my details and select the option to 'upload your identity documents', a blue button beneath your details on your profile.

Making Transactions at Casimba

Depositing and withdrawing money to and from your account at Casimba is very simple.

As soon as you create your account, you will be redirected to a deposit interface where you can top up for the first time.

However, you are not obliged to deposit just yet. Take your time browsing the casino and you may get back to this later.

Fortunately, this casino offers quite a few payment method options to players in Canada, but not cryptocurrency.

Depositing Money

You make a deposit by pressing the green deposit button on the right of your screen.

These are the payments methods available for deposits in Canada:

Choose your preferred payment method and enter the amount you would like to have in your Casimba account balance. The minimum deposit can be $10.

Follow the prompts. You might need to provide your card details or a pin number, depending on which payment method your choose.

To finalize your deposit, follow the instructions on the bank's website which you will be redirected to.

How do I withdraw money from Casimba in Canada?

You've made some winnings at Casimba!

What should you do to withdraw them and deposit them into your personal bank account?

Access your account from the menu at the casino and click the withdraw button. These are the payment methods you can use to withdraw in Canada:

• Bank Transfer

• SOFORT

• Neteller

• Visa

• MC

• Skrill

• Sepadirectdebit

• Visa

When withdrawing money for the first time, you need to verify your identity, in accordance with the Casimba KYC (Know Your Customer) process.

You are expected to provide:

• a photocopy of your ID, passport or driver's license

• a photocopy of a recent utility bill to prove your address

Make sure the details on these documents match the ones on your profile.

Your documents should be verified within 24 to 48 hours. After that, your withdrawal request is processed. The deposit of the payout to your bank could take just a few minutes or a few days, depending on which payment method you selected.

Is Casimba a Reliable Gambling Platform?

This casino is fully licensed by not one but two gaming authorities:

• the United Kingdom Gambling Commission (UKGC)

• the Malta Gaming Authority (MGA)

Both are in place to ensure all casinos falling under their jurisdiction, provide their players with a safe environment where games are fair, payouts are guaranteed and where tools and guidelines to prevent gambling addiction are offered.

It comes as no surprise that Casimba is such a top-tier online casino. It is owned by White Hat Gaming, which also manages casinos such as Gate777 and Slotnite. 

The platform is fully encrypted by the latest SSL (Secure Socket Layer) technology and is kept safe using the best firewalls and server protection.

Casimba's Customer Service

Our first impressions of the casino's live customer support were not pleasant.

Although waiting times to get an agent are not long, it took a few agents we spoke to too long to find a solution to our queries.

It took us over 10 minutes to solve a simple issue: is the Casimba app only available for Android users? We wanted to confirm this information, as the website only offers an option to download the app on Google Play.

Our conversation gave us the impression that the agent was not well-prepared to answer the customers' questions and we were disappointed it was difficult to understand what she was trying to say due to her poor use of English.

Another conversation lasted over 20 minutes and we were simply asking about one of the promotions described on the website. The appalling thing was not a 20-minute long conversation, but the gaps of waiting in between, to no avail.

This was not always the case, remember that the service you get on these live chats really depends on the agent you communicate with.

One thing we really liked about the CS service here is that they offer the possibility to create a 4-number code to verify your identity when you contact them. This replaces having to provide your personal details each time.

This code is only effective when you're logged into your account. We had not really seen that at any casino before.

A brief FAQ is available at Casimba in Canada, but we would always recommend using the 24/7 customer service Live Chat or Email instead.

The Casimba Mobile App

Do you prefer playing on the go?

Then we definitely recommend Casimba to you! 

This casino has a fully functional mobile app available which you can download on your mobile devices such as your phone or tablet. Enjoy your gambling experience on the go! 

Luckily, the more the online gambling industry evolves, the more casinos and providers are tailoring their products for mobile users. Whether you use the app or access Casimba through a mobile browser, you will be able to enjoy the casino and all the games to the full!

You are also able to make deposits and withdrawals from your mobile device, whether you are using the app or mobile browser.

Unfortunately, the Casimba app is currently only available on the Google Play store for Android users. iOS users can not yet download the app on their phones.

Finalising Our Casimba Review

Overall we really liked Casimba and we would end by saying, this is definitely a good, positive review. 

We think it's a very safe online gambling platform. It keeps things interesting for players by offering some incredible promotions and two loyalty programs which reward loyal players with amazing gifts and bonuses!

Although we were a bit disappointed with their Customer Service and selection of jackpot games, we will definitely be visiting Casimba again.

These two negative aspects are dimmed by all the incredible characteristics of this casino like:

• offering games by the best providers

• a myriad of slots to choose from

• quite a few payment method options for players in Canada

• functional mobile app for Android users

So in the end, we can conclude that the pros outweigh the cons! We’re sure you’re in for an incredible gaming experience here at Casimba.