What we think about online casino Spin Casino

Spin casino appeared in the online casino market in Canada decades ago, since its launch in 2001, making it one of the longest-active casinos in the scene.

We would expect the services and player experience at a casino such as this one to be top-tier. But, from experience there, we believe this casino has much to improve on, alongside some aspects which are absolutely great.

In this review, we will discuss everything about Spin Casino from its game library to the bonuses and promotions available here and the customer support service.

Let's start by taking a closer look at the choice of bonus here.

Enhance Your Gaming Experience at Spin Casino

Discover what offers and promotions are on at this casino on the homepage's animated carousel which will be advertising any interesting bonuses for players.

By clicking the promotions tab on the top menu banner of the page, you will be able to check out what bonuses are available to you on that specific day or what special tournaments are going on.

Spin Casino did not impress us so much when it comes to promotions.

The choices are not many and in comparison to other casinos, the offers obtainable here are relatively small. The VIP program also does not come with as many benefits as we have become accustomed to at other casinos.

The Spin Welcome Bonus

Spin Casino's welcome bonus offer is split in three, redeemable over a new player's first three deposits at the casino.

In total this welcome bonus is worth $1,000!

• Deposit 1: 100% match up of up to $400

• Deposit 2: 100% match up of up to $300

• Deposit 3: 100% match up of up to $300

This welcome bonus is only available to new players for seven after having created their Spin Casino account.

The bonus is subject to a 35x wagering requirement.

Spin Casino's Bonus Wheel

Once you've made your very first deposit at the casino you will be eligible to spin the Spin Bonus Wheel.

You can spin the wheel daily for your chance at amazing prizes!

A few examples of what rewards you are entitled to are:

• free spins

• VIP points

• free bonus money

We think this is an interesting addition to the casino which gives players a surprise to look forward to every day!

Collect Loyalty Points While You Play

Your activity at the casino will earn you Loyalty Points which you can use to redeem special bonuses and prizes!

You will get these points by depositing and wagering real money and playing games at this casino.

Players can start redeeming gifts for these points once they have collected at least 5,000 points!

Spin Casino's Loyalty Program

Spin's Loyalty Program accepts players from the moment they sign up and start depositing and playing at the casino.

However, the final level of the program: Privé is exclusive, by invitation only. Regular, loyal players who meet certain criteria at the casino will be sent an invitation via email.

The program is split into six levels and new players start off at the Bronze level.

Check out which level you're at and how many points you need to collect until you are promoted by hovering over your username at the top right corner of the page and selecting loyalty.

Being part of this program comes with several benefits such as collecting even more loyalty points for your activity every time to level up and daily special bonuses.

Check out the loyalty specials section to discover which games will win you more points every week!

Tournaments

Every day and week, the casino has temporary tournaments in which players can participate in.

Check out what is available by clicking the tournaments tab in the game library.

You may also take a look at what tournaments are coming in the following days in the starting soon section.

Before participating in any tournament, make sure to check out its terms and conditions and get in touch with Customer Support should you have any doubts about the competition's progression.

By playing at this casino, you can also benefit from a no-wager bonus.

What Games Does Spin Casino Offer?

This casino's game selection stands at over 1,200 games which is a pretty solid number of games although, we must admit we expected more for a casino which has been active since 2001.

The choice is diverse and includes games of all genres such as:

• Slot games

• Traditional Table Games

• Progressive Jackpot Games

• Live Casino Games

Spin's game library is often updated with new game additions from incredible providers who are producing games with really interesting gameplay and mesmerizing graphics.

You will easily spot the most recent games featured in the library as they will all sport a new banner at the top left corner.

We were impressed with how many current games were accessible to us here which we had never tried before. We indulged and have compiled a list of favourites below from every genre of game!

Don't worry, all of the games we tested out and recommend to you are playable in Canada!

Spin's Selection of Slots

The slot section of this casino is simply overflowing with amazing game options, the majority of which are contemporary games which offer a great gaming experience to players.

Hundreds of games all of which are brought by remarkable providers, some of whom are the most popular in the field like Pragmatic Play and Microgaming.

This is proof that the casino has carefully made connections with trustworthy providers to offer a selection of games which will give players the best gaming experience possible!

Some of our favourite games from Spin's library are:

• Book of Fate by Nailed It! Games

• Gates of Olympus by Pragmatic Play

• Sherlock of London by Rabcat Gambling

Our top discovery at this casino was the game Aquanauts by Microgaming.

Microgaming is one of the biggest game producers which has been active since 1994! Providing games since the very conception of online casinos.

Aquanauts was produced by a game producer operating under Microgaming's wing: Alchemy Gaming.

What are this game's best features?

• Up to 8 free spins each time you trigger scatter symbols

• A Bonus Wheel which could reward you with several prizes such as free spins and multipliers

• Activate the Upsizer Feature for your chance to buy game modifiers

• Increase your winnings with Echo Spins which trigger wild symbols in the grid

• Increase your multiplier by 1 each the more your spin!

Progressive Jackpot Games

68 progressive jackpot games were available at this casino when we visited.

This is not such a large selection, but the games available were all top-notch games which we definitely recommend checking out.

We were pleased to see that a few titles from Microgaming's Mega Moolah series were featured in this list of games.

Mega Moolah is known to be the highest-paying progressive slot game in online casino history, making headlines in the community in 2018 when a player was paid out with a $21M jackpot.

But these aren't the only great games available at this casino. These are our suggestions for you:

• Sisters of Oz WowPot! by Microgaming

• Gold Factory Jackpot Mega Moolah by Microgaming

• Book of Atem by Microgaming

Daily jackpot games are also an option at this casino however, these games do not get their own category in the game library.

You will find a few options hidden among the slot games of Spin casino. One we surely recommend you try out is Peaky Pigs by Snowborn, operated by Games Global.

Live Casino at Spin

Spin Casino's Live game options are not many. 68 live games are available at this casino and the majority of them are classic table games such as:

• Roulette

• Blackjack

• Baccarat

• Andar Bahar

Not many options are available for live game shows, unfortunately.

The games here are all brought by Pragmatic Play Live and OnAir Entertainment. Luckily, both these providers' games are playable in Canada. However, this may vary depending on which region of the country you play from.

These are our favourite games from the small selection at Spin Casino:

• Live Mega Wheel by Pragmatic Play Live

• 9 Pots of Gold Live Slot by OnAir Entertainment

• Live Mega Sic Bo by Pragmatic Play Live

Who Does Spin Casino Collaborate with for its Game Library?

Games by amazing providers are featured in Spin Casino's game library.

The casino started out with games from only a few major providers such as Microgaming, NetEnt and Evolution.

Unfortunately, many games from providers like Evolution are restricted to players in Canada. Luckily the casino has spread its wings since its launch in 2001 and now collaborates with many providers including:

• Pragmatic Play and Pragmatic Play Live

• Rabcat Gaming

• Gameburger Studios

• SpinPlay Games

• Games Global

• Crazy Tooth Studio

Many of the newer games on this list are operated by well-established game providers, therefore have the guidance of professionals in the industry.

Nowadays the focus of games is not only the gameplay and high RTP but an immersive storyline and attractive visual elements along with that. All these factors come together for an elevated gaming experience for the player.

Making Transactions at Spin Casino

Quite a few payment options are available to players in Canada at Spin however, no crypto options are available at this casino, unfortunately.

Spin has created partnerships with many dependable fiat payment methods such as:

• Visa and Mastercard

• MuchBetter

• Interac

• iDebit

• Neosurf

Interac is probably the best option for us in Canada.

Remember that ideally, you always use the same payment method for both your deposits and withdrawals at the casino.

How to Make a Deposit

Start off by clicking the bank button in the top menu banner on your screen.

From here, choose your preferred payment method. Select how much money you'd like to deposit into your account. At this casino, the minimum deposit is $20. You will also be able to choose to use any of the casino bonuses available to you.

When you hit the pink deposit button, you will be redirected to your bank's website to finalize the deposit process.

Follow the prompts. Your deposit should be immediately transferred to your account balance at the casino.

How to Make a Withdrawal

Before making your first withdrawal request, make sure you've completed the verification process through your account at the casino. We explain how to do this step by step in the Registration section below.

Once you've completed this, access the bank tab from the top menu banner and select the withdraw option.

Select your preferred payment method out of the options and input the amount you would like to withdraw.

The process from here on is very similar to depositing. You will need to access your bank's website to finalize your request.

For your withdrawal, the waiting time to receive your payout depends on which payment option you've chosen. On average, for fiat payment methods this process could take up to six business days.

Is Spin Casino a Reliable Casino?

This casino was launched in 2001 and is owned by Betway Limited, a renowned online gambling company which got started a couple of years later in 2006 and has since acquired ownership of this casino.

The casino platform has recently been "refurbished" let's say, this included an update of the website and the safety systems it has in place.

In terms of look, this casino is not the most impressive. It looks practically identical to another casino we reviewed, Ruby Fortune.

We assumed this is because they are owned by the same company, but after some research, it turned out that is not the case, and we couldn't make any other connection.

Although the website is not the most unique or attractive, it is very user-friendly, which takes priority in our books.

Spin is fully licensed and regulated by the Malta Gaming Authority (MGA).

The authority ensures that this casino:

• provides a safe gambling space for players, both in terms of privacy and data protection and when it comes to responsible gaming and addiction support

• offers a selection of provably fair games

• guarantees payouts to winning players, upon request

The casino is encrypted by a 128-bit Secure Socket Layer encryption, one of the most modern and reliable encryption systems at the moment which is employed by many online casinos.

Customer service at Spin Casino

The customer service at this casino could definitely be improved.

Firstly, it is quite inaccessible on the website. The best place to start a live chat is through the my documents section of your account.

Secondly, the service isn't as immediate as one would like. No matter what time of day we tried reaching the live agents, we were always left waiting between 5 to 10 minutes to be connected.

This unfortunately does not reflect well on the casino. Why are so many customers constantly seeking customer support, 24/7?

Making a connection Ruby Fortune, a casino which is eerily similar to Spin Casino, we were told that the customer support manages customers from multiple casinos and not only one.

It would make sense if Spin is one of those casinos considering how similar the website of these two casinos is, as well as their game library and promotions.

Unfortunately, this means that customers are left waiting for a long time while a limited number of agents are trying to deal with so many customers across numerous casinos.

To make matters worse, it seems like this causes confusion for the agents, who we sometimes caught giving incorrect information to answer questions.

Creating Your Spin Casino Account

Let's start off by clicking the register button at the top right corner of our screen or the pink sign-up button in the centre.

Provide the following information to create your account:

• your country and region

• an original username

• a strong password

• your email address

• your mobile phone number

• your full name

• your DOB

• your gender preference

• your preferred language and currency

• your home address

Remember to confirm you are over 18 years of age and hit the register button.

To finalize the verification of your identity, which is a necessary step to complete to be able to make withdrawals from the casino, head over to your account.

Go to the my documents section and upload the following documents:

• a copy of an I.D. card, passport or driver's license

• a recent utility bill which clearly shows your home address

In certain cases, the casino might also ask for a copy of a recent bank statement or payroll receipt.

Make sure that all the personal information on these documents matches what you provided when creating your account.

This process will be finalized within 24 hours.

In the image above, the red arrow indicates where you will be able to start a live chat with a customer support agent at this casino.

Unfortunately, customer support here is quite inaccessible and this is one of the only points where you can start a live chat.

Is a Spin Casino Mobile App Available?

Spin Casino has a mobile app available on both iOS and Android devices.

Fortunately, this app functions great on both platforms and has been updated to offer all the services that the casino offers and also a few exclusive games available only on the mobile app!

This means you have access to over 1,200 games just in the palm of your hand, on the go.

You will also be able to make deposits and withdrawals and claim bonuses through the mobile app without any issues.

Spin away on Spin Casino's fantastic mobile app!

Concluding Our Spin Casino Review

With over twenty years of experience, we would have expected this casino to be an ideal gambling destination for veteran and amateur players alike.

However, at the end of our visit to Spin Casino, our idea of this casino has certainly changed.

Sure, the casino hits the nail on the head with its choice of games. When it comes to slots this is perhaps one of the best selections of games we have ever browsed, with hundreds of new, modern games being featured here.

Albeit the selection of live casino and progressive jackpot games not being so large, we think that here too, the casino offers a sufficient choice coloured with a variety of diverse options.

The casino let us down primarily when it came to the customer support service. For a casino which has been around for so long, we certainly had higher hopes for excellent customer service.

In terms of promotions, although a few are available, they are simply not up to par with those we have been enjoying at other casinos. They are very simple promotions which do not offer too much to players.

This does not apply to the Welcome Bonus at Spin Casino which is worth a whopping $1,000 in total!