Jackpot City
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What we think about online casino Jackpot City

Last updated on November 13, 2023
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Lucky7Bonus' feedback on Jackpot City

The JackpotCity site was launched in 1998, making it one of the very first casinos to appear online. It has earned a reputation as one of the safest and most reliable online options globally, and in Canada too.

Many players have commented about the great player experience on this site, thanks to a satisfactory selection of games and the great offers which improve gameplay. 

However recently, we have also come across very negative reviews stating this casino isn't legit...

Is it possible that this virtual casino city is a scam?

In our review, we investigate if there is any truth to these negative comments about the platform.  

Join us on our trip to the digital version of Las Vegas city to carefully analyze both the positive and negative aspects of the casino. 

Pros & Cons for Jackpot City

    Plus
  • Mobile app for both iOS and Android
  • Plus
  • Huge welcome bonus adding up to $1600
  • Plus
  • A reliable casino which has been active since 1998
  • Plus
  • Incredible loyalty program which comes with many perks!
  • Plus
  • Strict and focused on keeping the platform safe
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  • Quite difficult to access live customer support
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  • Waiting times to start your live chat could be quite long
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JackpotCity is one of the biggest names in the industry

It is well-established and one of the strongest competitors in the scene. Over the years, it has become a go-to online gambling destination for many.

What it lacks in comparison to more modern casinos is the insane number of games in its library. We have grown accustomed to a choice exceeding even 3,000 titles by now. 

It is strange for a veteran online casino with years of experience under its belt. The platform’s management claims it prefers focusing on managing the platform and improving its safety structures.

But don’t worry, this doesn’t mean there’s barely anything for you to play! 

We get into more details about this in a bit, but first, let’s start by looking into the casino’s promos section…certainly the most exciting part of the site! 

Bonuses and Promotions

When compared to other casinos, JackpotCity has only one prominent promo available for their players. However, it's an amazing bonus, which explains why in Canada, this casino has become increasingly more popular.

Although bonus offers are limited, free spins promos are often on offer. Let's take a deeper off at these offers and also the casino's Loyalty Program.

Welcome Bonus

This bonus is probably one of the most generous welcome bonuses we have seen at online casinos, worth $1,600.

As with most casinos, this bonus can only be claimed once per player and is only available to new players. The bonus is split over your first four deposits as follows:

  • First Deposit: 100% match up, up to $400

  • Second Deposit: 100% match up, up to $400

  • Third Deposit: 100% match up, up to $400

  • Fourth Deposit: 100% match up, up to $400

You can only claim this bonus within seven days of signing up and a minimum $10 deposit is required. 

This bonus is subject to a 70x wager. Seems brutal, but there's a reason behind it.

In most casinos wagering requirements reach a maximum of 45x or 50x.

So why is JackpotCity's wager so much higher?

At this casino, the wager only applies to the bonus amount of $200 (out of the possible $400). Effectively, this would mean that your wager is 35x for the $200 dollars, which makes it very similar to other casinos.

So, while you may frown upon seeing a 70x wager requirement, the probability of clearing the bonus is quite high.

Be Treated like Royalty for Demonstrating Loyalty

No special invite is required for players to join this platform’s version of a VIP club.

All you need to do is start depositing and playing at the casino. Remember, your participation is taken into consideration only when you play for real money and not for fun.

Throughout your gameplay, you collect loyalty points, and the more you get, the higher you rank in the program’s hierarchy. Signing up will instantly win you 2500 points.

Keep winning more and more points every time you wager money at the casino. A wager of just $1 awards you one point. Let's go through the six levels of the loyalty program:

  • Level 1: Bronze

  • Level 2: Silver

  • Level 3: Gold

  • Level 4: Platinum

  • Level 5: Diamond

  • Level 6: Privé

What are the perks of being part of the loyalty program?

Some of the benefits include free spins, exclusive offers, daily deals, bonus money and prioritized withdrawals.

Before investing in an online casino, make sure to read all their terms and conditions, especially those related to bonuses.

The Bonus Wheel

Once you've officially made your first deposit at JackpotCity, you can win special prizes by spinning the bonus wheel every day!

The wheel is full of amazing rewards such as loyalty points which will boost your status within the loyalty program, free spins and bonus credits, amongst others. Land on the joker's hat and you get no prize.

This is a really fun and exciting concept and an interesting reward system which puts players in a position where they could win gifts and enhance their gameplay multiple times daily.

JackpotCity's Game Catalogue

One's expectation of a casino that's been around for a quarter of a century, is for it to have racked up a selection of games that surpasses thousands.

However, JackpotCity has remained humble and chose to curate a smaller selection and to share its attention with the service it provides customers, which isis generally quite satisfactory.

The library at this casino is only about 700 games, 300 of which are slots and another 400 are miscellaneous casino options of different genres such as Blackjack, Video Poker, Baccarat and Roulette.

The site layout is fairly easy and straightforward. A banner at the very top of the homepage is a menu where you find access to anything you might be looking for.

All of the titles we recommend in our review are only accessible once you've signed up and verified your account.

Hit the Jackpot...City

This casino would not be living up to its name if it did not have a good selection of blockbuster, life-changing jackpots.

We've compiled a list of the most enticing jackpots available here:

  • The Mega Moolah series: a progressive jackpot that could go over $16,000,000

  • Wheel of Wishes: a jackpot that grows closer and closer to $20,000,000

  • Must Win Jackpots: a series of 40 titles found at many major casinos

Here you can also play Treasure Nile and Major Millions. We’re not as familiar with these titles but we do trust the casino’s judgement to only include provably fair games in the library. 

Jackpots such as Mega Moolah attract audiences with their low entry barrier in terms of starting bets. You don't need to risk much in order to be able to participate and potentially, win millions.

You could start off your progress with a bet as small as $0.25 dollars. This will reward you with 30 credits and 120 free spins. However, you still need to have made an initial deposit of a minimum of $10.

Our favourite Mega Moolah instalments which you may find here are:

  • Juicy Joker Mega Moolah

  • Atlantean Treasures Mega Moolah

  • Paddy’s Pot Mega Moolah

Another very famous jackpot series by Microgaming which you can try out on this site is Wowpot!. We highly recommend checking it out. 

Progressive slots are casino games where the prize pool continuously gets bigger and bigger allowing players more frequent and bigger winnings.

The Live Casino Lobby

Most of the live lobby at JackpotCity is powered by Evolution. Unfortunately, this is yet another review where we must emphasize the fact that this provider, which is best known for its live casino creations, is restricted in most of Canada. 

A selection of classics is on offer but admittedly, the live options are quite limited due to the aforementioned fact, especially when it comes to live gameshows. 

Your options include:

  • Blackjack

  • 3 card Poker

  • Roulette

  • Baccarat

The majority of the possibilities for Canadian audiences are by On Air Entertainment and almost all of them are traditional table games. 

These are our suggestions:

  • Live One Blackjack

  • Live Private Blackjack 

  • Live Lotus Speed Baccarat

A few of Pragmatic Play Live’s Productions are also an option here! 

Check out:

  • Mega Wheel

  • Live Baccarat

  • Live Speed Roulette

Live casino introduces a social aspect to online gambling. A live dealer leads your game and in certain cases, multiple players can join the same live session.

Imagine you’re in Las Vegas city, sitting in an opulent hall surrounded by wealthy moguls and flashing lights. 

Despite the lack of variety in the choices in this live lobby, we were quite pleased with what we were able to try out, especially by Pragmatic Play Live is an excellent software provider for live casino. 

This producer’s streams are always excellent quality and the presenters are professional and most importantly, very entertaining

Play All of Your Favourite Slots!

JackpotCity offers a no-deposit mode, inviting people to test out their slots without depositing money. Actually, all casinos do this. You can choose to play for fun for as long as you want at any casino, which means playing without betting real money.

One thing that bothered us was that this no-deposit mode is that it’s not possible without officially signing up, whereas at other casinos it is. 

Normally, playing for fun would be the ideal test before signing up.

A total of 300 slots are offered here, many of which were produced by Micrograming. Many of these games are very popular within the community and can be found at many online gambling platforms. 

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Our best recommendations for you would be the following titles:

  • Geese with Attitude by All41Prodcutions

  • Fortunium by Stormcraft Studios

  • Agent Blonde Returns by Microgaming

Table Games

Many of the most classic genres from the casino scene are on offer on this platform. 

Hit the table section to discover which traditional games you have access to in Canada. This section will show you both the live multi-player and single-player options

Although the list is not very long, we were surely very satisfied with the choices included, especially since we have often visited platforms where the classics were in a minority. 

The casino experience is really dampened when actual traditional casino games aren’t included. 

At this casino, there are many titles you could play, such as:

  • Premier Blackjack with Side Bets by Switch Studios

  • Extreme Multifire Roulette by Switch Studios

  • Immortal Romance Video Bingo by Microgaming

An entire category is dedicated to the casino’s menu of Poker titles. 22 options were available when we visited and we certainly had to try them out! 

Our top recommendations from the selection would be: 

  • Aces and Eights Video Poker by Microgaming

  • Deuces Wild by Microgaming

  • Bonus Poker 10 Play Power by Microgaming 

The Software Providers Featured in this Library

In recent years, the casino has opened its doors to many more notable providers such as Pragmatic Play Live

However, for the most part, the game catalogue is composed by titles from the following three providers:

  • NetEnt

  • Microgaming

  • Playtech

The leading software developer is Microgaming so of course, you will be able to find some of this producer's biggest hits at JackpotCity. These include the Thunderstruck and Mega Moolah slot series.

Microgaming was one of the founders of online casino game providers so it should come as no surprise that they collaborate with JackpotCity, one of the oldest casinos in the scene.

They introduced progressive jackpots very early on in their career and they are known for paying out some of the largest amounts of money we have seen in online casino history to their players.

NetEnt is also a veteran game provider, founded in 1996 most known for its impeccable graphic design

Quite a few of NetEnt’s productions are featured in this library, such as Starburst and Gonzo's Quest. A Virtual Reality game based on Gonzo’s Quest is in the works- taking online gambling to a whole new level.

Finally Playtech, perhaps one of the lesser known game software producers but which has also been active since 2002. They are most known for creating games with immersive and interesting storylines.

Create Your Account at this Casino!

Your visit to this city starts with your registration. 

Find the orange sign-up button at the top right corner of your screen. This will redirect you to the registration form you need to complete in order to create an account here.

Start off by selecting your country and the region in which you reside.

Next, it's time to provide your personal information to compile your profile at the casino.

Firstly, create a unique username for yourself and provide a strong, secure password. Of course, you also need to add your email address and mobile phone number.

Second, the casino needs details about you, namely your:

  • full name

  • date of birth

  • gender preference

  • preferred language and currency

  • home address

Most importantly, confirm you are over 18 years of age. And just like that, you're a new JackpotCity Casino member!

You can go ahead and complete identity verification once you've signed up so you don't need to worry about the process before making your first withdrawal.

From the drop-down menu you are presented with when going to your username select my account and then go to my documents.

Here you are given a clear description of the documents you need to upload copies of to complete identity verification.

This is a process which absolutely necessary no matter which casino you visit. Be wary of casinos that do not require players to complete this verification process, we would not say they are very reliable casinos.

You need to provide clear copies of:

  • your I.D. card, passport or driver's license

  • a recent utility bill

  • sometimes a recent bank statement or payroll receipt

Casinos enforce this process to avoid crime and fraudulent behaviour on their platforms.

Depositing and Withdrawing from Candian Banks

JackpotCity is an extremely trustworthy platform which collaborates with various very well-known and dependable banking options for its clients.

The security surrounding transactions is top-notch and has been proven by the casino in its almost 30 years of experience.

Most withdrawals are processed within 24-48 hours and deposits are normally instantaneously visible on players' accounts. However, the length of time it takes to process your withdrawal request does depend on the banking option you select.

Remember that when you become part of the loyalty program and climb higher in rank, your withdrawal requests are prioritized, making them even quicker.

Let's take a look at how to make transactions at this casino, and which payment methods are on offer for Canadian audiences.

Making Your Deposit

Especially if you are interested in reaping the benefits of welcome bonuses and the loyalty program, you need to make deposits to your account.

To do that, log into your account and go to the bank tab and choose deposit from the menu. Pick your preferred deposit method and specify how much money you want to deposit into your account.

These are a few of the banking options for players in Canada:

  • Interac

  • iDebit

  • Visa

  • Mastercard

  • Neosurf

Once you've selected the ideal payment method for you, you can input the amount you'd like to withdraw. The minimum deposit allowed on this platform is $5.

Watch out as the minimum deposit may vary depending on the bonuses you’d like to use. 

At this point, you can also opt into any promotions which are available to you.

You will be redirected to your bank's page where you should follow the prompts to confirm the deposit and finalize it.

Withdrawing in Canada

JackpotCity processes withdrawals quickly. As we specified earlier, you can expect your request to be processed within 24-48 hours.

Some options are slower than others. Some cases, like Visa withdrawals, may take up to five working days.

To withdraw, once again go to the drop-down menu accessible through the bank button but this time, choose withdraw. If the deposit method you chose is also one of the withdrawal options, the system automatically updates your choice.

If you wish to change the banking option you chose, or if you need to choose a new one, you should do that manually the same way you chose your deposit method.

Your request will be in processing for a maximum of 24 hours and after that, the payout is transferred to your account.

How Reliable and Secure is JackpotCity?

We can confirm this is a very safe space to gamble online.

The website is SSL encrypted

As we have extensively described, this online gambling platform enforces very strict and cautious rules to make sure players are not scammers. This avoids losses and problems for other players and the casino itself.

As for licensing, JackpotCity casino is fully licensed by the Malta Gaming Authority (MGA), one of the most sought-after licenses for online casinos at the moment.

This license is pretty difficult to obtain and keep up as the authority has fairly strict rules in place for the operation of online casinos. For this reason, we believe that this casino should be legit.

What does a valid, reliable license ensure?

  • Security

  • Fair games

  • Guaranteed payouts

  • Privacy protection

Backed up with years of expertise and a strong presence in the scene, it would be safe to say that in terms of security, this casino is definitely up to standard.

What about the Customer Service?

A tab on the top banner of the homepage labelled support unfortunately only redirects you to a library of common issues and their solution, but not to a live agent.

Although their FAQ is very well equipped, it is absolutely necessary to be able to access customer support easily. Especially if you're a new player, there are many questions you may need to ask and at JackpotCity, you aren’t able to do that before signing up.

Unfortunately, as we saw at Ruby Fortune and Spin Casino, accessing the casino's live chat isn't super easy here. This definitely made the casino lose points with us.

Support is available 24/7 and manned by friendly agents who are well-prepared to solve your issues. However, the service is shared with the two casinos we mentioned just above, so it can be a bit chaotic to get the answers you're looking for.

You should remember to always specify which casino you have joined.

Another drawback of this is that since the same group of agents manages requests from clients of three different casinos, there is always a tedious queue to wait in before you can make your query. Unfortunately, this could take quite a long time.

To open a live chat, the best way is to hover over your username and select my account from the drop-down menu. From here, select my documents and click on the 24/7 customer support link at the bottom of the page as indicated in the image above.

During business hours, your may even email and call the casino.

Play on the Go!

JackpotCity has modernized itself over the years and now offers an app, available on both iOS and Android. Find the app on your app store. 

Travel to this city of wonders from the palm of your hand! 

All of the casino's games can be accessed through the app, and any new additions to the menu are also updated to the app.

The welcome bonus is also offered on the app, and your activity here will also reward you points that make you a member of the casino's loyalty program.

You can also try your luck in any jackpot competition or progressive slots, play video poker and claim any of the bonuses the casino is currently offering. 

If you are accessing through a browser on a mobile phone or tablet, the website will render very well and allows you to access all the games you would be able to access on a desktop.

We were very impressed by how mobile-friendly this somewhat ancient online gambling platform has made itself, appealing to modern audiences.

Final Thoughts: Our Review of JackpotCity

We would have imagined that such an old and popular casino would have had a much wider gaming choice, not a mere 700 titles.

However, we can not complain about the following aspects:

  • safety

  • user-friendly website design, except for the accessibility of the customer support live chat

  • satisfactory customer service once you get in touch

  • fair games

  • very well-equipped and informative website and FAQ

  • amazing welcome bonus

  • a loyalty program with great benefits

  • Albeit the small game choice, an amazing selection of slots is accessible here

  • And of course many, many jackpot options! 

So ultimately, it depends on your style and what you are looking for at your casino of choice.

We would say this is an ideal gambling destination for a novice player.

This is a safe casino, where you can practice and improve playing classic games and some of the most popular modern slots available at the moment!  

Are you ready to enter the jackpot city? 

If you want to learn more about other casinos tested by our experts, do not hesitate to check the following pages:

Frequently asked questions

✔️ Is JackpotCity a reliable casino?

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🤑 What is JackpotCity's best bonus?

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⏲️ How long does it take to make a withdrawal at JackpotCity in Canada?

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🔒 Is JackpotCity casino regulated?

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✔️ Is JackpotCity a reliable casino?

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🤑 What is JackpotCity's best bonus?

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⏲️ How long does it take to make a withdrawal at JackpotCity in Canada?

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🔒 Is JackpotCity casino regulated?

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About the authorClaude Gillet
343 articles
✅ Reviewed by Head of Content
Expertise :
Blackjack
Poker
Since 2019, Claude has been editor-in-chief. His role is the most comprehensive, as he is responsible for publishing, editing and proofreading. All articles published on the site have been checked by him.

Quickfacts on Jackpot City

OwnerOwner
Bayton Limited
FoundedFounded
01/01/1998
Min. depositMin. deposit
10

What we think about Jackpot City

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Global rating

3.40 / 10

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